Frequently Asked Question

Last Updated 5 years ago

At FreiExchange we do not have any deposit or trading fees. We take our income from your withdraws. This means the withdrawal fee is partially our fee and partially the network fee.

The network fee is calculated at the moment it is sent out. Especially for bitcoin, there are often huge spikes in the mempool and, thus, the network fees. A transaction can get stuck because, after 10-15 minutes, the fee to get the transaction to your wallet quickly may have doubled or tripled. In these cases, we will burst in extra fees to make sure it comes through. Either way, the transaction should come through by itself after the mempool goes back to normal.

If you have a transaction that is stuck during high spikes, issue us a ticket here on helpdesk so we can assist you.
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