Frequently Asked Question
Why is my withdraw Processing/On Hold
Last Updated 9 months ago
Here at FreiExchange the withdraws have 2 states.
Processing
Your withdraw is under processing and will usually be dispatched after a few minutes. If it's still not processed within 30 minutes, please issue a ticket to support.
On Hold
At times, you will see you transaction put on hold. It means we manually inspect your withdraw for a extra security check. Most of the time, these are random and released within an hour. If still not released after an hour, please issue a ticket here on the helpdesk.
Processing
Your withdraw is under processing and will usually be dispatched after a few minutes. If it's still not processed within 30 minutes, please issue a ticket to support.
On Hold
At times, you will see you transaction put on hold. It means we manually inspect your withdraw for a extra security check. Most of the time, these are random and released within an hour. If still not released after an hour, please issue a ticket here on the helpdesk.